Monday, May 26, 2008
these are not the dykes you are looking for
Sunday, May 18, 2008
it's a good kind of busy
Work is an adventure. I say that because I don't know what's around any given corner. My training hasn't been linear, and I usually hear what I'm doing wrong after it's happened rather than during. One amusing note, my trainer messaged me on Friday to say that our supervisor noticed that when I'm not told what to do I tend not to be on task. "That's because I'm the trainee and I don't know what I'm supposed to be doing! He didn't bother to give me direction on [the days the trainer was out sick] and I didn't learn anything from any of my coworkers." So I'm still keeping my mind open because I don't know enough about the work or the office dynamics to make a statement about like or dislike, comfort or discomfort. I do know my innards have been in less-than-happy states, I did something weird to my back a week ago (and my sis-in-law with a nursing degree was couch-surfing here that weekend, so let me know that it was just a pulled muscle and not a kidney problem), and I've already figured out one coworker to whom even saying "hello" to is a risky proposition. Okay, two coworkers, but that's different; the one I fear considers average interaction a form of harassment, and the other just has a bitter distain for the world but is the office hermit so conversation never happens (so it's my life I fear for with that person, not a talking-to by higher-ups). I noticed, in retrospect of the previous two weeks, that whenever anyone gives me a talking-to about something, it's very seldom about how I answered a customer question or handled an issue. Which I take to mean I am doing the publicly visible things right.
This is also serving to be a different experience in how I handle work-related matters. I'm being much more meticulous and confirming that I'm on the right track, or confirming what the right track is, before saying or doing anything for a customer. I think what happened was, at my previous gig whenever I'd get pulled aside by my supervisor and he'd ask why I took whatever course of action I took, his response to my answer would inevitably begin with the words "you're assuming again." I have coworkers who may know the answer, they should be consulted if I am not sure. Thing is at the previous job, I wasn't aware that I wasn't sure and I didn't just pull something out of my ass ("I don't know that I don't know" as I told him)... at this one, it's more clear due to what we do that I either know what the correct answer or procedure is, or I do not, and this time I'm not taking any chances. Which is a little frustrating at times because I have the tools, I see the information I'm being asked for, and I could very well do what someone is asking me about... but it's oftentimes not my job to do them or share anything. And that gets really annoying when the people who are supposed to be handling the issues are not, which is why the customers are contacting me in the first place. It's an adjustment but one I'm embracing because unlike previous jobs, there are actual laws and bigger rules this company didn't create on how things are handled, not some company policy that if it's sidestepped the only thing that gets harmed is some muckity-muck's ego.
I'm sure I have a few stupid notes to make but they're slipping my mind, and usually when I have been missing my blogging appointments I say here's-life stuff then tell what's dumb around me in the next entry. I will conclude on this note which I consider fairly happy: In the recent past in popular culture, the concept of a life-list was proposed -- a list of things you want to do while you're here on earth. I haven't sat down to write down these things and chances are if I did some of them would be unreasonable (partially because they involve either time travel or other people's opinions of me being vastly different, or both). Last Spring I notched one, and then earlier this year I notched another, both of which I'd been vocal online about wanting to resolve because they involved old girlfriends. But I did this afternoon get to check one of the things that's been on my mind for years off. I hesitate to say what it is because it's not something the general public would consider a wise investment of time and effort, but everyone has their priorities, and no parties or property involved were harmed in the fulfillment of this dream. Heck, I like to believe my day wasn't the only one that was made. So with that one checked off, I need to figure out a new attainable-with-effort goal. In the meantime, the front yard needs to be mowed...